FAQ
FAQ
Need Help? We're Here for You
Before reaching out, you may find the answer you're looking for in our Help Center or FAQ section. These pages contain useful information about orders, shipping, returns, payments, and common product questions.
If you still need assistance, our customer support team will be happy to help.
Customer Support Information
📍 Address: 212 N 2ND ST STE 100, RICHMOND, KY 40475, United States
📞 Phone: +1 (205) 793-7329
✉️ Customer Support Email: hello@USAShoeDeals.com
🌐 Website: usashoedeals.com
⏱ Response Time: 24–48 Business Hours
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are typically delivered within 6–11 business days, including processing and shipping time.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking email containing your tracking number and tracking link.
Q: Can I change my shipping address after placing an order?
A: Yes. Please contact us within 12 hours of placing your order. We cannot guarantee changes once the order has been processed.
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Please review our Return & Refund Policy for complete details.
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5 business days after the returned item has been inspected.
Q: Do you offer free shipping?
A: Yes. We offer Free Shipping on orders over $99.00.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other payment methods displayed at checkout.
Q: What should I do if I receive a damaged or incorrect item?
A: Contact us immediately with photos of the item and packaging. Our support team will help resolve the issue as quickly as possible.
Still Need Help?
Our support team is ready to assist you with any questions regarding your order, shipping, returns, or products.
📧 Email: hello@USAShoeDeals.com
📞 Phone: +1 (205) 793-7329
⏱ Response Time: 24–48 Business Hours